Bruce, why did you feel it was necessary for you to make this film?
I think what’s necessary is for the consumer [travellers] to be more educated. The consumer knowing more is going to create the demand we need to make changes. There [is] a lot of pressure on hoteliers and operators [to take more responsibility] – but ultimately we need consumers to demand a more responsible and sustainable product in all industries, including travel.
This film was necessary to put new ideas in front of people. We make people confront the truth. I don’t think anyone thinks an elephant kicks a soccer ball naturally, or that a bear walks on its hands, or that a tiger will sit on a chain to be photographed – but people conveniently don’t think about it but when it’s put in front of them. I hope the message from the film is that we [as travellers] can be so much more than this.
I do hope everyone sees this film, but ultimately there are two groups that I hope see it the most; those who travel and those who sell travel. When you decide you want to go on holiday, and before you book, I hope you see this film because it can prepare you to make the right decisions and be more conscious of your decisions.
Often it can feel like we need the industry to change, but why is it important for independent travellers to also be more responsible?
Travellers have to understand that travel is a privilege. It’s not a right. With privilege comes responsibility in every aspect of life. There are so few people on the planet who can say they want to go on vacation – and [those people] have great responsibility. And that responsibility brings a great opportunity to impact some of the poorest countries in the world.
It doesn’t take a lot of effort but you have to be conscious and aware – and we have to lean into that responsibility. We’re not asking travellers to be the inspectors or be the judge and jury when it comes to tourism, but we are asking people to participate in the value chain of travel, so others benefit from you visiting their country.
What are the signs of a responsible tour operator?
Firstly, no matter what service you’re booking – whether it’s a tour, hotel, cruise or car rental – the person [taking your booking] should be able to answer your questions. If a company genuinely cares about being responsible, they are going to scream it from the rooftops.
If they can’t tell you about their initiatives or programmes – that is a sign that they aren’t doing a lot. If you get told to check the website or they can’t tell you about [their measures] on the phone, there is a good chance they’re not doing anything. Also, be mindful of greenwashing. If they’re donating money, but not taking particular action, it’s all well and good, but it means the company aren’t doing anything locally.
Secondly, ask them: ‘Where does my money go?’ Find out who is there, on the ground, looking out for the locally owned businesses.
Lastly, ask to see impact reports. Companies who really care about this issue will study their impact – because every company has an impact, but the question is how they work to mitigate that impact and how they work to make it better. Whether they look at that metric to measure their success says a lot.