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Eurostar trains face serious delays

7th March 2012

After a faulty overhead cable was discovered, trains to and from Paris over the past two days have been severely delayed or cancelled

Thousands of Eurostar passengers faced nine-hour delays on Monday and four trains were cancelled yesterday. The cause of the delay was a sagging overhead cable – trains had to be switched from high-speed lines to slower ones to overcome the problem.

Eurostar advises passengers with tickets for cancelled trains to exchange them by calling 0843 218 6186. Meanwhile, travellers hoping to travel by Eurostar should check the status of their train before departure online.

"We are trying to do everything we can to get passengers to their destination. We are doing everything we can to make their journey as comfortable as possible," a Eurostar spokeswomen said.

Chaos was reported at Gare du Nord, Eurostar's Parisian terminal earlier this week, with passengers left uninformed about delays and cancellations.

Reports suggest no announcements were made on delayed trains either. According to some passengers on board, journeys were subjected to intermittent power cuts, no heating and no internal lighting. A complimentary ration of shortbread biscuits and a bottle of water was given to those on board despite some trains being delayed for up to nine hours.

Eurostar said they were: “very sorry for any inconvenience.”

The journey normally takes two hours and 15 minutes.

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